[1st-mile-nm] Comcast NM

[Owen Densmore]

Just one question: why "xfinity"?  I mean, is there a distinction between
comcast and xfinity?

Is xfinity the media and comcast the wire/network?

Or are they just getting even because they hate us?

   -- Owen

On Wed, Dec 10, 2014 at 6:05 PM, Richard Lowenberg <rl at 1st-mile.org> wrote:

> FOR IMMEDIATE RELEASE
> October 27, 2014
> Contact: Angela Heisel(505) 629-5148
> Angela.Heisel at state.nm.us
>
> Comcast and Governor Susana Martinez Announce 450 New Jobs,
> State-Of-The-Art Customer Support Center Coming To Albuquerque
>
> ALBUQUERQUE, NM - As part of its ongoing commitment to provide an
> outstanding customer experience, Comcast along with Governor Susana
> Martinez today announced plans to open a new bi-lingual customer support
> center in February 2015 in Albuquerque, NM.
>
> The state-of-the-art 51,000square-foot facility has the capacity to
> seat approximately 450 agents. Comcast will begin filling positions this
> year. With the addition of the call center, Comcast will have more than 850
> employees across the state.
>
> Today's announcement underscores Comcast's continued investment in New
> Mexico. In 2013, Comcast's total employee investment including payroll,
> payroll taxes, benefits, healthcare, training and tuition reimbursement
> totaled more than $31 million. Since 1996, Comcast has invested more
> than $521 million in technology and infrastructure into New Mexico.
> Additionally, last year Comcast contributed $1.6 million to New Mexico
> community organizations and non-profits.
>
> "Comcast is a strong economic partner in New Mexico, with programs like
> ComcastInternet Essentials to provide low-cost Internet access to New
> Mexico children so they can do their homework," said Governor Susana
> Martinez. "And now they are doubling their presence in New Mexico and
> creating 450 new and well-paying jobs in Albuquerque.New Mexico continues
> to attract new businesses while encouraging existing companies to grow
> their commitment to our state, and Comcast is the latest example of the
> progress we're making in bolstering our private sector.
>
> "Employees at the new call centerwill provide support for Comcast
> residential products and services, handling calls primarily from
> Spanish-speaking customers across the country, as well as calls in English.
>
> "This new facility represents our latest investment in the tools,
> technologies and people that will help improve our customers' experiences
> with us,'' said Chris Dunkeson, Area Vice President for Comcast in New
> Mexico. "When our customers reach this call center, they will be
> connected with agents who are best equipped to help with their specific
> needs."
>
> "We applaud Comcast for locating this facility in Albuquerque. Our
> community boasts of a qualified and culturally diverse workforce which is
> one of our great strengths as a city,'' said Mayor Richard J. Berry. "This
> announcement reinforces what we've known all along -that Albuquerque is a
> great place to do business, and Comcast's presence here will help us
> underscore that message."
>
> The 51,000 square-foot, 450-seat facility is located at 4611 Montbel Place
> NE. When renovations are complete, this state-of-the-art facility will also
> have best-in-class industry technologies for servicing customers, including
> a cafeteria and a fitness center for employees.
>
> Comcast will begin advertising and posting new positions within the next
> month. Those interested in employment opportunities with Comcast can learn
> more at upcoming area career fairs and are encouraged to review job
> profiles and opportunities atjobs.comcast.comwhere they can also apply for
> positions.
>
> About Comcast Cable:Comcast Cable is the nation's largest video,
> high-speed Internet and phone provider to residential customers under the
> XFINITY brand and also provides these services to
> businesses.Comcast has invested in technology to build an advanced network
> that delivers among the fastest broadband speeds, and brings customers
> personalized video, communications and home management offerings.Comcast
> Corporation (Nasdaq: CMCSA, CMCSK) is a global media
> and technology company.  Visit www.comcastcorporation.com for more
> information.
>
> ---------------------------------------------------------
> Richard Lowenberg, Executive Director
> 1st-Mile Institute          www.1st-mile.org
> P. O.  Box 8001, Santa Fe, NM    87504
> 505-603-5200                 rl at 1st-mile.org
> ---------------------------------------------------------
>
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