[1st-mile-nm] New Comcast ABQ Facility

[Richard Lowenberg]

Comcast Opens New 450-seat Bilingual Customer Support Center in 
Albuquerque

ComcastNM, NewsCastic
Created: 12/08/2015

As part of its ongoing commitment to provide an outstanding customer 
experience, Comcast along with Governor Susana Martinez, Economic 
Development Secretary Jon Barela and Mayor Richard Berry, today 
celebrated the grand opening of the Albuquerque bilingual customer 
support center with a ribbon cutting ceremony.

The state-of-the-art 47,000 square-foot facility that will provide 
customer support for residential products and services, handling calls 
primarily from Spanish-speaking customers across the country, as well as 
calls in English.

The new facility will seat 450 bilingual agents. Comcast has been hiring 
for the new positions and providing comprehensive training to team 
members for nearly a year. With the addition of the call center, Comcast 
has over 650 employees across the state and expects to have 850 by early 
next year.

I’m pleased that Comcast made the business decision to invest in New 
Mexico and create 450 new jobs in the process, said Governor Susana 
Martinez.  Comcast’s decision to locate this facility in Albuquerque 
underscores the fact that New Mexico has the talented workforce and 
resources to fuel business growth. Comcast is a valued member of New 
Mexico’s business community and their expanded presence in our state 
will have a positive impact on the local and state economies.

Comcast made a smart choice by expanding in Albuquerque for this new 
facility, said Mayor Richard J. Berry.  By leveraging our talented 
workforce and unparalleled cultural diversity, I am confident that 
Comcast will experience great success in our city’s business-friendly 
environment.

The state-of-the-art facility, located at 4611 Montbel Place NE, has 
best-in-class industry technologies for servicing customers, including a 
cafeteria and a fitness center for employees.

Positions will continue to be available with the center, visit 
www.jobs.comcast.com  to learn more.

http://www.kob.com/article/stories/s3986079.shtml



---------------------------------------------------------------
Richard Lowenberg, Executive Director
1st-Mile Institute     505-603-5200
Box 8001, Santa Fe, NM 87504,
rl at 1st-mile.org     www.1st-mile.org
---------------------------------------------------------------