[1st-mile-nm] CenturyLink is DOWN, can't even create a ticket

[David Cortez]

What is the cause of the outage?

On Dec 27, 2018, at 2:33 PM, Michael Harris <mharris at visgence.com> wrote:

>> So techs can't even create a ticket or find out what the status of things are...
>  
> Yes, I saw the message on Control Center this morning and thought "hmm, this isn't good..." KOB made some inquiries and has the only ETA (24-48 hrs) I have seen reported so far:
> 
> https://www.kob.com/new-mexico-news/verizon-century-link-outages-affect-new-mexicans/5191901/?cat=500
> 
> I saw some tweets in the last few minutes about pockets of customers starting to come up in the midwest. 
> 
> For what it's worth, our links seem to be up, but can't ping gateways on CL side... Verizon LTE seems like it is showing some strain here in Las Cruces, as well...
> 
> -Michael
> 
>> On Thu, Dec 27, 2018 at 11:57 AM John Brown <john at citylinkfiber.com> wrote:
>> So part of the problem is that CenturyLink's own internal ticketing
>> system is down.
>> So techs can't even create a ticket or find out what the status of things are...
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> 
> 
> -- 
> Michael Harris
> --
> President, Visgence Inc.
> www.visgence.com
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